Talent Engagement Specialist

Job Title: Talent Engagement Specialist

FLSA: Exempt

Reports to: VP – Finance & Administration

Telework: Partial Remote/With Ability to Be in Person for Volunteer Meetings and Events in Santa Barbara, SEE International Telework Policies apply.


Summary:

Reporting to the Vice President of Finance & Administration, with a dotted line to Insperity (our Professional Employer Organization), the Talent Engagement Specialist serves as the principal pivot point of contact for all staff (25 with most working remote) and all volunteers (600+ across the US, most of those physicians) for engagement activities and communications. In coordination with other departments (Programs, Development and Communications) ensures consistent and effective engagement and communications programs are identified and executed to positively impact recruitment, orientation, and training of volunteers and staff. This truly is a mixed position where you will be responsible for various activities traditionally held in the “HR” and “Volunteer” departments with a focus on helping to create a culture that fosters engagement of both in-office and remote staff and volunteers. The HR component of this job focuses primarily upon building morale and a healthy organization culture, while serving as a liaison to technical HR functions provided by Insperity. The initial incumbent will need to build a volunteer management framework, as the existing processes are informal.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists with the recruitment, applicant tracking, interview and selection of new employees and volunteers.
  • Serves as lead for reference and background checks.
  • Cultivates relationships across all departments to design volunteer roles that prioritize both volunteer and task success, ensuring a unified volunteer experience.
  • Assists with coordinating new employee activities, such as onboarding, orientation, introductions, benefits enrollment, and training procedures.
  • Screens, orients, trains and matches individuals and groups for volunteer and intern placements through diverse strategies in line with national volunteer guidelines.
  • Serves as the liaison for employees with Insperity, our primary HR/payroll/benefits provider
  • Ensures standards for employee and volunteer performance reviews are followed company wide.
  • Ensures HR systems and volunteer databases are accurate and up to date.
  • Maintains a pulse on organizational health, escalating risks, challenges and trends to leadership where necessary.
  • Leads employee and volunteer engagement initiatives and surveys; collects metrics on employee and volunteer turnover and provides insight, guidance, and feedback on retention strategies, reward & recognition programs, and organizational design.
  • Organizes company programs and events to engage employees and volunteers and increase engagement, satisfaction and retention.
  • Promotes diversity, equity, fairness and inclusion in all planning and tasks.
  • Processes employee terminations and conducts exit interviews.
  • Identifies needs for educational content for volunteers and employees aligned with the strategic goals and focus areas.
  • Serves as back-up for processing timely and accurate biweekly multi-state payroll for U.S. employees using the Insperity payroll platform.
  • Brings energy and enthusiasm to the role and is central in building and maintaining a healthy culture for employees working in-office and remotely.
  • Maintains updated employee and volunteer handbooks, organization charts and contact lists, and communicates changes to staff and volunteers.
  • Maintains accurate and updated files for areas of responsibility.
  • Tracks volunteer hours (including all board members/committee meetings).
  • Responds timely to telephone and email inquiries.

Managerial Duties

No direct supervision responsibilities of SEE employees, but is responsible for the overall management of the volunteer pool, exercising discretion and independent judgement in recruiting, evaluation and retention.

To perform the job successfully, an individual should demonstrate the following competencies:

Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Excellent communication skills, both written and verbal. Selects and uses appropriate communication methods.

Collaboration – Works well with others, including internal and external parties; Exchanges ideas and feedback; Flexible and adaptable to new changes. Ability to motivate volunteers and staff.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Supports affirmative action and respects diversity. Ability to listen compassionately, facilitate, and engage in collegial relationships across departments and with outside partners.

Professionalism – Approaches other in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibilities for actions. Highly resourceful team-player, with the ability to also be extremely effective independently; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Maintains confidentiality of confidential employee and volunteer matters.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse staff and volunteer pool.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Values – Expresses sincere interest in the mission of SEE International – ending preventable blindness worldwide.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree from four-year college or university in Business, Human Resources, Volunteer Management or related field with a focus on engagement and communications; and at least two years related experience and/or training; or equivalent combination of education and experience. Significant volunteering experience preferred.

Language Ability:

Read, analyze and interpret business, professional, technical or government documents.  Write reports, business correspondence and procedure manuals.  Effectively present information and respond to questions from managers, staff, volunteers and the public.

Math Ability:

Applies intermediate math skills. Applies analysis and computes percentages, ratios, and proportions.

Reasoning Ability:

Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Technology Skills:

Microsoft Suite: Outlook, Calendar, Word, Excel, PowerPoint, SharePoint etc.
Software: SalesForce, Insperity
Video Conferencing Software: Zoom, Teams
Social Media: Knowledgeable about opportunities to enhance the SEE International brand through various channels (LinkedIn, Glassdoor, Twitter, etc.)

Certificates and Licenses:

SHRM and/or CVA or CVM Certification preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.  The vision requirements include close vision and ability to focus. The employee must regularly lift and /or move up to 25 pounds.

Salary & Benefits:

$58,240-$66,560 depending on experience. Benefits include medical, dental, vision, short/long term disability, life insurance; 403(b) retirement plan; as well as flex time, holiday, and sick time.

To Apply:

To apply for this position, please submit a cover letter and resume to Bill Musick, Interim CEO, at bill@seeintl.org.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.